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My order hasn’t arrived – what should I do?

If you placed your order on or before 31 December, you will receive your order before the start of Term 1. For orders placed after this date, we unfortunately cannot guarantee delivery before school returns.

If a textbook publisher has delayed their release dates which may result in your order arriving later than expected, you should receive an email detailing this.

To track your order, please visit the Australia Post website.

If your order has not been delivered within the dates specified above, please use our contact form or call 1800 004 427 Monday to Friday between 8am and 7pm AEST.