I've changed my mind. Can I return my product(s) for an exchange or refund?
If you have changed your mind and are able to provide a valid receipt, we may offer you an exchange or refund under the following conditions:
- The return must be requested within 30 days of purchase.
- The returned Goods must be in their original packaging, unopened and otherwise as new and in a saleable condition.
- Technology items, including laptops, notebooks, tablets and digital licences or subscriptions (such as ‘eBooks’), school contributions, stock bought specifically for a customer, direct ship products and customised stock cannot be returned on a change of mind or customer error basis.
- School levies cannot be refunded by us. Please refer to your school should you require a refund for a school levy.
- Any return freight fees will be at your expense.
We are not required to provide you with a copy of your original receipt to facilitate an exchange, refund, insurance or warranty claim.
Our change of mind returns policy does not exclude or replace your rights under Australian Consumer Law and regulations.